Privacy Policy

1. Introduction

Superneural Technologies Private Limited (operating as August) ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI business assistant and cloud computer service ("Service").

By using the Service, you consent to the data practices described in this policy. If you do not agree with our practices, please do not use the Service.

Quick Summary

• We do not sell your personal information.
• We do not use your content to train AI models.
• Your account content is private to you by default, and you can request deletion at any time.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and profile details when you create an account
• Payment Information: Billing address and payment method details (processed securely through our payment processor)
• Content and Context: Prompts, files, business information, research inputs, messages, preferences, and other materials you provide to August
• Connected Account Content: Information from channels or tools you connect, such as messages, files, records, and metadata needed to provide the Service
• Communications: Messages, feedback, and support inquiries you send to us

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with the Service, including features used, tasks run, workflows created, channels connected, and time spent
• Device Information: Browser type, operating system, device identifiers, and IP address
• Cookies and Tracking: We use cookies and similar technologies to maintain sessions, remember preferences, and analyze usage

2.3 Information from Third Parties

• OAuth Providers: If you sign in with Google or other providers, we receive your name, email, and profile picture
• Payment Processors: Our payment processor provides us with transaction confirmation and subscription status
• Connected Services: If you connect third-party tools, those services may provide account information, content, permissions, or event data based on your authorization

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process your tasks, workflows, and generated-output requests
• Handle payments and manage subscriptions
• Send transactional emails (account verification, password resets, task updates, and account notifications)
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve user experience
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Send marketing communications (with your consent)

4. AI Processing and Generated Outputs

When you ask August to perform work:

• Your inputs, business context, connected-account content, files, settings, and instructions may be processed to complete the work you requested
• We do not use your content (including scripts, uploads, prompts, or generated outputs) to train AI models, and we do not allow our service providers to use it for training either
• We keep your content private and use it only to provide the Service, improve reliability, prevent abuse, and comply with legal obligations
• You may delete generated outputs and workspace content through your account where the product supports deletion, or by contacting support

We may use aggregated, de-identified usage information (for example, overall feature adoption and error rates) to improve the product and reduce failures. We do not sell your content.

5. Information Sharing

We do not sell your personal information. We may share information with:

5.1 Service Providers

We work with trusted service providers to operate the Service (for example: payment processing, infrastructure/hosting, transactional email delivery, and AI processing). We share only the minimum information needed for them to perform their services, and they are required to protect it.

5.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication and session management
• Regular security audits and monitoring
• Access controls limiting employee access to user data
• Secure, access-controlled cloud infrastructure

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained until account deletion
• Workspace Content and Outputs: Retained while your account is active or until you delete them, subject to backups, legal obligations, and operational requirements
• Payment Records: Retained for 7 years for tax and legal compliance
• Usage Logs: Retained for 90 days for analytics and debugging

You may request deletion of your account and associated data at any time.

8. Your Rights and Choices

8.1 Access and Portability

You can access your account information and available workspace content through your account settings.

8.2 Correction

You can update your account information at any time through the Settings page.

8.3 Deletion

You can delete supported workspace content or request complete account deletion by contacting [email protected].

8.4 Marketing Opt-Out

You can unsubscribe from marketing emails using the link in any marketing message, or through your account settings.

8.5 Cookie Preferences

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to request deletion of personal information
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at [email protected].

11. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

Our legal bases for processing include consent, contract performance, and legitimate interests. To exercise GDPR rights, contact us at [email protected].

12. Children's Privacy

The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn that we have collected personal information from a child under 18, we will promptly delete that information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

For questions or concerns about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
Address: Superneural Technologies Private Limited, Ahmedabad, India